VTEX Agentic CX Platform: The full-stack agentic CX platform for retailers.
Go beyond traditional chatbots with a retail-first, AI-native architecture that integrates sales, marketing, and support to generate revenue and operational efficiency.
Retail-first. Revenue focused. Powered by agentic AI.
Agent builder & gallery
Orchestrate your digital workforce with tools to build custom agents or deploy pre-built retail agents.
Automation workflow
Design, deploy, and modify complex process flows without deep technical expertise.
Live desk interface
Professional operations desk for fluid handoffs with full context.
Channel management
Centralized management of WhatsApp, Instagram Direct, SMS, and Webchat.
Advanced analytics
Executive dashboards to optimize agent performance and quantify ROI.
Future-proof LLM gateway
Flexibly integrate major LLMs (Gemini, OpenAI) with enterprise security and GDPR/LGPD compliance.
Native conversational checkout
Convert demand with secure, tokenized One-Click payment links integrated with VTEX SmartCheckout.
Knowledge base AI (RAG)
Index company manuals for grounded responses. Agent Co-Pilot suggests "Next Best Actions" in real-time.
increase in cart recovery via WhatsApp
reduction in inbound calls in 60 days
Compliant
Key Capabilities
Agentic Search Concierge
AI-powered product discovery through natural conversation
Native WhatsApp Store
Complete shopping experience within WhatsApp
One-Click Checkout
Frictionless payment within conversations
Post-Purchase Copilot
Automated order tracking and support
Transform Every Customer Touchpoint
Sales
- Proactive cart recovery campaigns
- Personalized product recommendations
- Conversational upselling
Marketing
- Automated campaign broadcasts
- Segmented promotional messages
- Loyalty program engagement
Support
- 24/7 automated customer service
- Order status and tracking
- Returns and exchanges handling
Ready to deploy AI agents?
Transform your customer experience with autonomous AI agents that drive revenue and efficiency.